• Admissions

    The Admitting Department Hours:

    • Monday – Friday | 5:00 a.m. – 10:00 p.m.
    • Saturday | 6:00 a.m. – 2:30 p.m.
    • Sunday | Closed

    Direct Admits between 8:00 p.m. and 10:00 p.m. must enter through the Emergency Care Center.

    The Admitting Department is located on the first floor of the hospital. Admissions are accepted 24 hours a day, 7 days a week through our Emergency Care Center. A nurse is available 24 hours a day to accept direct admissions. You or a family member will be requested to complete all necessary admission requirements.

    If you are scheduled for a procedure or surgery in advance, you should receive a call at home a few days prior to your expected arrival. Your personal and insurance information will be gathered in order to expedite the admissions process once you arrive at the facility.

    If you have questions concerning your admitting process, you may call (323) 725-4279.

  • Advance Directives

    You have the right to execute an Advance Directive. This is a written document that states your wishes for care and allows you to name another person as agent or proxy to make decisions about your medical care in the event that you are no longer able to make those decisions for yourself. In California, the legal form of Advance Directives is the “California Advance Healthcare Directives,” formerly known as the “Durable Power of Attorney for Healthcare.”

    Upon admission to Adventist Health White Memorial Montebello, you will be given explanation of Advance Directives, asked if you have one, and given an opportunity to fill one out. For further information about Advance Directives, please request the “California Advance Healthcare Directives” booklet during admissions, speak to the nurse caring for you or contact Social Services at (323) 725-4321.

  • Amenities

    Vending machines are available in the Cafe and outside of the Emergency Care Center, offering refrigerated items such as sandwiches, fruit, yogurt, desserts, muffins, and hot and cold beverages.

    For your convenience, an ATM machine and public telephones are also available within the hospital building.

  • Notice of Privacy Practices

  • Reporting Concerns

    If you have a question or concern regarding the care you receive or the services rendered, please contact your nurse or physician. For non-medical issues, contact the appropriate department manager.

    If the concern is not resolved to your satisfaction, you may file a formal complaint by calling the Adventist Health White Memorial Organizational Performance Department at (323) 268-5000, extension 78595. If your complaint is not handled to your satisfaction, you have the right to send a written complaint to:

    Adventist Health White Memorial
    Grievance Committee
    1720 Cesar Chavez Avenue
    Los Angeles, CA 90033

    If a patient or family member has concerns about patient care and safety at Adventist Health White Memorial that cannot be resolved through the organizational leaders, then the Adventist Health White Memorial leadership encourages the patient/family and/or others to contact the Joint Commission directly:

    Office of Quality Monitoring
    The Joint Commission
    One Renaissance Blvd.
    Oakbrook Terrace, IL 60181

    Phone: (800) 994-6610

    Email: patientsafetyreport@jointcommission.org

  • Patient Responsibilities

    Patients are responsible for the provision of accurate and complete information about their health state, compliance with instructions and asking questions when clarification is needed; his/her own actions if he/she should refuse treatment; assuring hospital related financial obligations are met; and adherence to all hospital rules and regulations including consideration for others.

    Provision of Information: A patient has the responsibility to provide, to the best his/her knowledge, accurate and complete information about present complaints, past illnesses, hospitalizations, medications and other matters related his/her health. He/she has the responsibility to report unexpected changes in his/her condition to the responsible practitioner. A patient is responsible for reporting whether he/she clearly comprehends a contemplated course of action and what is expected of him/her.

    Instruction Compliance: A patient is responsible for following the treatment plan recommended by the practitioner primarily responsible for his/her care. This may include following the instructions of nurses and allied health personnel as they carry out the coordinated plan of care, implement the responsible practitioner’s orders and enforce the applicable hospital rules and regulations. The patient is responsible for keeping appointments and, when unable to do so for any reason, notifying the responsible practitioner or the hospital.

    Refusal of Treatment: The patient is responsible for his/her actions if he/she refuses treatment or does not follow the practitioner’s instructions.

    Hospital Charges: The patient is responsible for assuring the financial obligations of his/her healthcare are fulfilled as promptly as possible.

    Hospital Rules and Regulations: The patient is responsible for following hospital rules and regulations affecting patient care and conduct.

    Respect and Consideration: The patient is responsible for being considerate of the rights of other patients and hospital personnel and for assisting the hospital in the control of noise, observation of the hospital’s no smoking policy and the number of visitors. The patient is responsible for being respectful of property of other persons and that of the hospital.

  • Patient’s Rights

    You have the right to:

    1. Considerate and respectful care, and to be made comfortable. You have the right to respect for your cultural, psychosocial, spiritual, and personal values, beliefs and preferences.
    2. Have a family member (or other representative of your choosing) and your own physician notified promptly of your admission to the hospital.
    3. Know the name of the licensed health care practitioner acting within the scope of his or her professional licensure who has primary responsibility for coordinating your care, and the names and professional relationships of physicians and nonphysicians who will see you.
    4. Receive information about your health status, diagnosis, prognosis, course of treatment, prospects for recovery and outcomes of care (including unanticipated outcomes) in terms you can understand. You have the right to access your medical records. You will receive a separate “Notice of Privacy Practices” that explains your rights to access your records. You have the right to effective communication and to participate in the development and implementation of your plan of care. You have the right to participate in ethical questions that arise in the course of your care, including issues of conflict resolution, withholding resuscitative services, and forgoing or withdrawing life-sustaining treatment.
    5. Make decisions regarding medical care, and receive as much information about any proposed treatment or procedure as you may need in order to give informed consent or to refuse a course of treatment. Except in emergencies, this information shall include a description of the procedure or treatment, the medically significant risks involved, alternate courses of treatment or nontreatment and the risks involved in each, and the name of the person who will carry out the procedure or treatment.
    6. Request or refuse treatment, to the extent permitted by law. However, you do not have the right to demand inappropriate or medically unnecessary treatment or services. You have the right to leave the hospital even against the advice of members of the medical staff, to the extent permitted by law.
    7. Be advised if the hospital/licensed health care practitioner acting within the scope of his or her professional licensure proposes to engage in or perform human experimentation affecting your care or treatment. You have the right to refuse to participate in such research projects.
    8. Reasonable responses to any reasonable requests made for service.
    9. Appropriate assessment and management of your pain, information about pain, pain relief measures and to participate in pain management decisions. You may request or reject the use of any or all modalities to relieve pain, including opiate medication, if you suffer from severe chronic intractable pain. The doctor may refuse to prescribe the opiate medication, but if so, must inform you that there are physicians who specialize in the treatment of pain with methods that include the use of opiates.
    10. Formulate advance directives. This includes designating a decision maker if you become incapable of understanding a proposed treatment or become unable to communicate your wishes regarding care. Hospital staff and practitioners who provide care in the hospital shall comply with these directives. All patients’ rights apply to the person who has legal responsibility to make decisions regarding medical care on your behalf.
    11. Have personal privacy respected. Case discussion, consultation, examination and treatment are confidential and should be conducted discreetly. You have the right to be told the reason for the presence of any individual. You have the right to have visitors leave prior to an examination and when treatment issues are being discussed. Privacy curtains will be used in semi-private rooms.
    12. Confidential treatment of all communications and records pertaining to your care and stay in the hospital. You will receive a separate “Notice of Privacy Practices” that explains your privacy rights in detail and how we may use and disclose your protected health information.
    13. Receive care in a safe setting, free from mental, physical, sexual or verbal abuse and neglect, exploitation or harassment. You have the right to access protective and advocacy services including notifying government agencies of neglect or abuse.
    14. Be free from restraints and seclusion of any form used as a means of coercion, discipline, convenience or retaliation by staff.
    15. Reasonable continuity of care and to know in advance the time and location of appointments as well as the identity of the persons providing the care.
    16. Be informed by the physician, or a delegate of the physician, of continuing health care requirements and options following discharge from the hospital. You have the right to be involved in the development and implementation of your discharge plan. Upon your request, a friend or family member may be provided this information also.
    17. Know which hospital rules and policies apply to your conduct while a patient.
    18. Designate a support person as well as visitors of your choosing, if you have decision-making capacity, whether or not the visitor is related by blood, marriage, or registered domestic partner status, unless:
      • No visitors are allowed.
      • The facility reasonably determines that the presence of a particular visitor would endanger the health or safety of a patient, a member of the health facility staff, or other visitor to the health facility, or would significantly disrupt the operations of the facility.
      • You have told the health facility staff that you no longer want a particular person to visit.

    However, a health facility may establish reasonable restrictions upon visitation, including restrictions upon the hours of visitation and number of visitors. The health facility must inform you (or your support person, where appropriate) of your visitation rights, including any clinical restrictions or limitations. The health facility is not permitted to restrict, limit, or otherwise deny visitation privileges on the basis of race, color, national origin, religion, sex, gender identity, sexual orientation, or disability.

    1. Have your wishes considered, if you lack decision-making capacity, for the purposes of determining who may visit. The method of that consideration will comply with federal law and be disclosed in the hospital policy on visitation. At a minimum, the hospital shall include any persons living in your household and any support person pursuant to federal law.
    2. Examine and receive an explanation of the hospital’s bill regardless of the source of payment.
    3. Exercise these rights without regard to, and be free of discrimination on the basis of, sex, economic status, educational background, race, color, religion, ancestry, national origin, sexual orientation, gender identity/expression, disability, medical condition, marital status, age, registered domestic partner status, genetic information, citizenship, primary language, immigration status (except as required by federal law) or the source of payment for care.
    4. File a grievance. If you want to file a grievance with this hospital, you may do so by writing or by calling Adventist Health White Memorial Montebello, 309 W Beverly Blvd, Montebello, CA 90640, (323) 307-8595. The Grievance Committee shall issue a final determination regarding resolution of the matter at the conclusion of the investigation. A written notice of the Hospital’s determination regarding the grievance shall be communicated to the patient or patient’s legal representative in a language and manner that the patient or patient’s legal representative understands. Concerns regarding quality of care or premature discharge will also be referred to the appropriate Utilization and Quality Control Peer Review Organization (PRO).
    5. File a complaint with the California Department of Public Health regardless of whether you use the hospital’s grievance process. The California Department of Public Health’s phone number and address are: California Department of Public Health Licensing and Certification L.A. County Acute & Ancillary Unit 3400 Aerojet Avenue, Suite 323, El Monte, CA 91731 (626) 312-1104.
    6. If your concerns cannot be resolved through the organization, you may contact The Joint Commission directly at (800) 994- 6610, Fax: (630) 792- 5636, or www.jointcommission.org and follow the link for “Report a Patient Safety Event”. Mail: Office of Quality and Patient Safety, The Joint Commission, One Renaissance Boulevard, Oakbrook Terrace, Illinois 60181.
    7. File a complaint with the Medical Board of California at www.mbc.ca.gov/consumers/complaints, 800-633-2322 or 2005 Evergreen St ., #1200, Sacramento, CA 95815.
  • Paying for Your Care

    We accept most major insurance plans. Please contact your insurance company or you may call our office at (323) 726-1222 to find out if we accept your insurance plan.

    If your insurance plan requires you to pay a co-payment, co-insurance, and/or a deductible, you will need to pay at the time of your visit. For your convenience we accept cash, checks, Visa, MasterCard, Discover, and American Express.

    If you do not have health insurance, check with our billing department to see if you qualify for financial assistance or charity care.


    At Adventist Health, we work hard to help you stay healthy. This includes providing assistance if you have trouble paying your medical bill. You should always be able to get medical care, even if you don’t think you can pay.


    At Adventist Health, we are committed to helping our patients make informed decisions about their healthcare. The uncertainty of healthcare costs can be stressful for patients who need hospital care and knowing the costs of standard hospital procedures can help them plan their personal and household finances.

  • Special Services

    We are pleased to provide the Cyracom System telephone translation service, allowing us to communicate with patients and family members in virtually any spoken language.

    We also offer LIFESIGNS, Inc. and TDD telephone services for the hearing-impaired patients.

    There is no charge for these services. Please ask your nurse for assistance in arranging for these services.

    View our Language Assistance Policy

  • Transportation

    Adventist Health White Memorial Montebello is pleased to offer free transportation for area residents who need hospital based services. The van is available Monday – Friday, 8:30 a.m. – 4 p.m., except for holidays. Free taxi services for patients with scheduled hospital appointments are available seven days a week.

    All transportation services must be previously coordinated through the security desk at the hospital or by phone at (323) 725-5088.

    Due to demand, this service is provided on a first-come, first-served basis.