Patients Concerns, Grievances & Compliments
Consistent with our mission and values, Beverly Hospital supports the assurance of patient rights to each patient. You have the right to file a complaint/grievance with the hospital. Your concerns as a patient are very important to us. Any member of the healthcare team can receive a grievance or complaint.
You may request information about the formal grievance process from the unit Director. The report will then be followed up by their director/manager or patient safety officer as appropriate. All issues will be handled in a timely manner. You may contact the Nursing Office at ext. 4216 or the Quality Department at ext. 5038. Our desire is to work together with you to resolve any issues regarding the care or service.
Issues that cannot be resolved through our suggested level may be forwarded to our Administrative Offices at (323) 725-4257 or (323) 725-4378 or mailed to:
309 W. Beverly Boulevard
Montebello, CA 90640
A patient who perceives that a right has been violated may submit a written or verbal grievance directly to the Department of Public Health Services, regardless of whether or not the patient uses the hospital’s grievance process. The County of Los Angeles, Department of Public Health Services can be contacted at:
The California Department of Public Health
Licensing and Certification
3400 Aerojet Avenue, Suite 323
El Monte, CA 91731 (800) 228-1019
Medical doctors are licensed and regulated by the Medical Board of California. To file a grievance about a physician, you may contact (800) 633-2322 or via the website: www.mbc.ca.gov
For concerns regarding quality of care issues you may contact DNV HEALTHCARE INC. toll free at (866) 523-6842 or via the website:
Your satisfaction is the optimal outcome in any measurement of the success and quality of our services given to you. All communication with you will be conducted in a caring, warm and compassionate manner, while supporting our patient’s dignity and justice. The ongoing or future care of any patient exercising the right to invoke the grievance procedure will not be compromised in any way. We thank you for giving us the opportunity to provide you with high quality healthcare.
We would also welcome and appreciate your compliments so that we may recognize and celebrate any of our employees who have exceeded your expectations. You may speak with a nurse or supervisor regarding staff or individuals who have done an outstanding job in meeting your needs. Please feel free to call or write us through our Administrative Office at (323) 725-4257 or (323) 725-4378, or mail to:
309 West Beverly Blvd.
Montebello, CA 90640